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Questions & Information (FAQ)

  • How To Book a Vehicle - Online Service
    When using our Online Booking service, we try to always deliver your first choice of rental vehicle. Sometimes during high season it can be difficult to meet your demands, but we do always try to do our best to solve the situation. If the vehicle you are choosing are not available, we will try to match your choice with a similar vehicle (Cars and Motorcycles). Sometimes we are just simply to busy and all of our vehicles are rented out. Your Pre-Booking are for us to be able to meet your request. And therefore it is important for us to recieve your information to best meet your demand. Please always when asked insert your Country Code to your Phone number. This for us to be able to send your verification and Price. We also use WhatsApp to communicate and send verifications to our customers. We deliver your vehicle of choice to your Hotel when renting for more than three(3) days in a row. We can not deliver a vehicle outside Ierapetra City limits without adding a small fee for delivery when less than three(3) days rental. If you need for us to deliver your rental vehicle anyways, please mention this in your Pre-Booking so we can include the Price for delivery in the Total Price Offer. Please always add your real phone number + your Country Code. If you are using your number for WhatsApp, it is easier to verify. We do not handle any Pre-bookings with lack of information*. Please fill All the fields in the Form. Only one(1) vehicle can be booked at a time. *Renters that do not have the demanded requirements on category for drivinglicence and still proceeds with his/hers booking are solely responsible for giving wrong information. Yiotis Rental will in case of delivery of a vehicle, charge an extra fee for the extra costs, pending on our cost(s) (fuel, time and personel) despite a non rental agreement. If you have any questions regarding our Pre-booking, or need to get in contact for any questions? Please call us on: +30 6989 519291 Or send us an email to: info@yiotisrentacar.gr
  • Our Rental Terms
    Renter = Lesee of the rental contract NOTE! It is not legal to drive on a rented vehicle without a valid licence + category. It is free of charge to ad an additional driver, please do so. Renters that do not have the demanded requirements on category for drivinglicence and still proceeds with his/hers booking are solely responsible for giving wrong information. Yiotis Rental will in case of delivery of a vehicle, charge an extra fee for the extra costs, pending on our cost(s) (fuel, time and personel). If the driver on the rented vehicle are not added to the contract, it is considered to be driving without licence. Yiotis will cancel the rental and emedietly retrieve the vehicle - Without any returning of deposit and/or any cancellation refund. If there are an accident or any occuring situation with the vehicle involved and the driver are not on the contract. The rentee on the contract are solely responsible for any damages and costs. Read our complete Licence Regulations & Requirements here. Rental period The rental period are between 9 AM (09.00) to 9 PM (21.00) In total, the rental period are for 12 hours (1 day).
  • Booking & Reservation
    The rates are calculated upon the pick-up / delivery of the vehicle at the same location (with the possibility of pick-up / delivery at different locations).​ The renter assumes full responsibility for traffic violations and pays the respective fines. It is the Renter who is responsible to insert correct info in the reservation/booking of a vehicle. If the information is non valid and/or not correctly inserted. The booking will not be valid. When Renter recieves a confirmation from Yiotis Rental (E-mail). The booking is considered to be completed and are obligated for payment (included all extra fees (transport etc.). For delivery of vehicles that do not get picked up. Yiotis Rental will take a fee of €25 for petrol, personel and time loss. The fee will be added to the bill if the lesee picks up his rental at a later moment. If the lesee do not continue with the rental, Yiotis Rental will debit this separate. Any bookings made online or by telephone or email. That are agreed upon to be picked up at our Rental Office(s). Must be picked up at the same day of rental within two(2) hours after agreed time for pickup. After this two(2) hours, Yiotis will cancel the reservation/booking and the vehicle may be rented to someone else. When Renter recieves a confirmation from Yiotis Rental (E-mail). The booking is considered to be completed and are obligated for payment (included all extra fees (transport etc.). Our Online booking are staffed Monday to Sunday between 09.00-21.00 All bookings made will be processed for the next following day. We advise to visit us at our rental shop in Ierapetra, or call us. The opening hours are: 09.00 - 21.00 If the renter do not wish to proceed with the rental period, After the booking is confirmed, The renter must then contact Yiotis Rental before 09.00 AM before the rental period starts. Yiotis Rental must then add a fee on the booking of 20% and also the fee for petrol of the transportation of the vehicle, such as to Chania, Heraklion etc. E-Mail: info@yiotisrentacar.gr Phone: +30 6989 519291 WhatsApp: +30 6989 519291 Due to high risk of over booking rate during high season. Yiotis Rental do not display prices on our website. This because of a daily rate but also because of the need of faster booking response. We always display the total price in your recieved email and/or SMS sent to the adress and number inserted in your pre-booking form.
  • Insurance
    All rental prices include simple liability insurance. All our rental vehicles are equipped with doorlocks and/or steering locks. At any accident cases, we will report this to the Insurance company for documentation. Your case will have an "Reference ID", often the Number on your rental contract or in your Online/Electronic confirmation (code). Moto: Our Motorcycles and Mopeds have basic liability insurances. Below are insurance loss of damage caused by the renter: Accident: The insurance covers the amount up to €500 (Motorcycles), any damages over this amout must be covered by the Renter. Theft: The renter is responsible for any damage or theft (partial or total) caused to rented motorcycle up to the amount of market value at the time of the accident/theft. Personal equipment, items or/and belongings lost during theft are not covered by the insurance or/and by Yiotis Rental. Parking: It is solely the renters resonsibilaty to care for vehicle safety during Parking. Vehicles turned over by storm, hard winds are not covered in the insurance. Always see to that the vehicle are steady secured during hard winds (§13). ------- Cars: All our cars have Full comprehensive insurance (C.D.W.). We provide the most competitive full insurance service on the market including: Fully comprehensive insurance, collision damage waver (c.d.w.) Full cover for Fire - Theft - Windows. Personal equipment, items or/and belongings lost during theft are not covered by the insurance or/and by Yiotis Rental. ------- Please read our complete guide to Insurance in our "Services & Features Included in Price" below under Category: "Rental Services". Insurance do NOT cover: (§1) Accident caused after illegal use of drugs, alcohol abuse. (§2) Traffic offences (failure to stop at red lights, STOP sign violation, etc). (§3) Damages at the bottom of the car. (§4) Damages caused to the bottom of the vehicle, tires and rims. (§5) Driver other than those signed in the Contract. (§6) Driving with a flat tire. (§7) For accidents not reported according to Greek legislations. (§8) Parking tickets during the rental period(s). (§9) You are advised not to drive on unpaved roads. (§10) Damages to Bike/Motorcycle tilted/overturned by wind (driven or parked). (§11) Engine damage caused by driving on unpaved roads and/or Off road with Motorcycles/Scooters (§9). (§12) Engine damage caused to No Licence moped, AM moped (50cc) due to driving outside City limits roads (30, 40 and 50km/h). (§13) Damages on vehicle caused by hard wind (nocked over) during Parking and/or Driving. Parking are the responsibility of the renter. (§14) Lost Vehicle Key fee are €150/key. (§15) Lost Vehicle Documents fee are €250/vehicle. (§16) Lost Key for Bicycle lock are €20/lock. Note! It is not allowed to Drive The Vehicle if the Driver are Not the driver according to Contract!
  • Fuel, Free kilometers, Charges & Fees
    Fuel The renter are solely obligated to return the vehicle with the same content of the tank as it was when recieved. Kilometers Free kilometers are included in the price Charges & Fees It is possible to pay the rental fee in Cash or with Creditcard at the Rental office. It is also possible to pay with card at the delivery spot. This needs two things minimum; - Access to WiFi. - That you tell us in advance to bring a cardreader. Helmet(s) Helmets are included in Moto rental (max. 2 helmets per client). Lost, Damaged or Broken Lost Vehicle Key fee are €150/key. Lost Vehicle Documents fee are €250/vehicle. Lost Key for Bicycle lock are €20/lock.
  • Cancellation & Refunds
    Cancellations must be done before 12 hours of rental period starts. This concerns Online booking vehicles with delivery only. Cancellation of Booking must be done either by email or telephone (no text). For all Online bookings with delivery outside the Ierapetra area, this must be done 12 hours before rental period starts. Only the person on the contract may cancel the rental agreement. Fee paid by card will be returned within 12-14 banking days. Fee may also be returned at our office in cash. No cancellation are accepted without any Contract or Booking confirmation email. Early Returning Policy No cancellations for early returning of vehicles before period ends. There are no Petrol refund. *Cancellations (Car, Bicycle, Motorcycle, E-Bike): All cancelleation must be made written, either by email or telephone (no text). It is also possible to cancel your reservation at our office. info@yiotisrentacar.gr +306989519291
  • Driving on Roads in Crete
    Yes! It is safe to drive in Crete! We know - The question about the difficulty to drive when in Crete. But it is not that hard anyway, not if you consider some important things. First, yes there are drivers here that will drive very close to your back. And also perhaps do overturnings even if it is not legal, but that also happens in all European countries and not only in Greece, specificaly on Crete island. There are some things you must have in mind driving in Crete and especially in and outside small towns. -Locals will more often drive a Pick-up truck and sometimes they might be overloaded with cargo, therefore they drive slow and under the speedlimit. -Crossing double lines on the road are not a good idea, but you will see that the majority of cretan drivers will do so anyway. -Entering a circulation roundabout, cars already in the circulation ring have to let traffic entering from the right to drive first into the circulation, before you can turn right out of the circulation ring. -The use of Turningsignal lights are not often used in traffic and can sometimes cause confusion, but keep distance and always focus on the car infront of you and their breaklights (Keep a distance to the car infront of you). -Yes, The fast drivers are everywhere on the Island, and now and then you will have them pulling up behind close to your vehicle stressing to go around you. However, keep to the speedlimit and let them go around you. -After rain the roads are very, very slippery and can be dangerous. Speedlimits Many who are new to drive in Greece often get confused when following the speed limit signs on smaller roads. These signs sometimes have not been changed since the 1980's and therefore causes irritation in traffic. Within City limits the speedlimit are 50km/h (31mph). Outside City limits are 110km/h (68mph). Freeways are 90km/h (55mph) Highways are 120km/h (75mph). Some Traffic laws In Greece we drive on the right-hand side of the road. Driver and Passenger must wear seat belts. Children under 10 can not travel in the front seat. Child seats are mandatory for children up to age 4. Children between 3 and 11 years, measuring less than 4 feet 4 inches must be seated in an appropriate child restraint for their size. Use of a mobile phone is illegal while driving. The use of headlights in towns is strictly prohibited. It is illegal to have over 0.05% level of alcohol in the blood. Dipped headlights should be used when there’s poor daytime visibility. Accidents with animals involved must be reported to the Police. Some roads will not have any Roadsigns or Speed limit signs. Speed signs & Speed cameras can be covered behind an obstacle. Unnatural use of hornsignal may cause a fine and ticket. Never pay any fines "on the road", pay at a Post office or Bank. Never try to bribe a Police officer.
  • What is "2 Way Plan"?
    Try out our 2 Way Plan! Perfect for a little larger group or company travelling together - Or if you have a lot of luggage. You book a plan for best suit your needs during your travel, and sometimes a Minibus (7 or 9 persons) at the Airport for your passengers and all your luggage are ideal, but not necessary back at your hotel? We can see to that Another vehilcle waits for you at the hotel, and we will pick up the Minibus - Yiotis Will take Care of Everything! ​ This is How it Works: ​ 1. When you arrive at the Heraklion Airport. A large car is waiting for you there (Minibus). If you are a large group travelling together, this is optional so all of you and your luggage fits. ​ 2. When you arrive at your destinated Hotel. We have parked your other vehicle of choice and pick up the larger car. ​ 3. Enjoy Your Vacation! ​ Features included (One way): Delivery on Heraklion Airport. 100% Insured from Airport to Hotel. Petrol included. All Taxes included. Free kilometers. No Deposit Fee. Free child/baby seat. All vehicles with AC/Aircondition. Alternative Vehicle Waiting at Your Hotel. -So, Book your " Way Plan Already Today! Let Yiotis meet your needs and help you have the best vacation! Call us at: +30 6989 519291, or e-mail us at: info@yiotisrental.com
  • What kind of vehicle can i rent?
    IMPORTANT! It is illegal in Greece to drive a vehicle without a valid licence without the requiried category. Rentee = The person(s) renting a vehicle and are on the contract. For questions regarding your driving licence and required categories, please contact us. Yiotis Rental follows our Insurance guidance and according to Greek Laws and Legislations regarding Driving Licence and Driving in Greece. To rent any vehicle at Yiotis Rental you must have a valid European Driving Licence and also have the age to rent. Note! It is not allowed to Drive The Vehicle if the Driver are Not the driver according to Contract!** To rent a Car (B-licence): * 25 years of age minimum. * Holding a licence for more than one(1) year. To rent a Motorcycle (A-licence): * 25 years of age minimum. * Holding a licence for more than one(1) year. * Holdig a "A" category licence allows you to drive all Motorcycles. * A-licence can not have the restriction codes: - 79.2, 79.03, 79.4, 122 (UK). To rent a Medium Motorcycle (A2-licence): * 25 years of age minimum. * Holding a licence for more than one(1) year. * Holdig a "A2" category licence allows you to drive up to 300 cc. * A2-licence can not have the restriction codes: - 79.2, 79.03, 79.4, 122 (UK). To rent a Light Motorcycle (A1-licence): * 23 years of age minimum. * Holding a licence for more than one(1) year. * Holdig a "A1" category licence allows you to drive up to 125 cc. * A1-licence can not have the restriction codes: - 79.2, 79.03, 79.4, 122 (UK). To rent a 50 cc Moped* (Scooter class): * 18 years of age minimum. * Holding a AM category driving licence. * AM-licence can not have the restriction codes: - 79.2, 79.03, 79.4, 122 (UK). Scooter rentals are not allowed to persons who have not ridden one before or have had no experience in using one. The driver must have the ability and skills to drive a motorbike. Yiotis Rental have the right to reject rental to a person if the above clearly are not accurate. Read more detailed information about Licence Requirements here. For questions regarding your driving licence and required categories, please contact us: (+30) 6989 519291, or via email: info@yiotisrental.com
  • Licence Rules (According to Greek laws)
    Yes, we often get the question why you can not rent and drive when you drive the same category vehicle in your country? Well, it is easy to explain: The European Driving licence laws was made to make the European Countries have the same information on their driving licences and also use the same size. The laws for using a vehicle and driving, are still according to each European countries own laws. So, no. You can not drive a vehicle in Greece without the lawful correct category on your licence according to Greek licence and traffic laws. Holding a valid European or International Driving license (IDL) for over one year.​ AM category requires a drivers license with AM-category on it. Drivers with A1 ,A2 or A driver's license can also rent AM-category. Able to confirm license and identity with a Passport or valid Identity card (ID Card). Driver outside EU/EES need an IDP - International Drivers Permit together with a valid licence. If the driver on the rented vehicle are not added to the contract, it is considered to be driving without licence** No restriction codes on the license (AM, A1, A2 or A) With the restriction codes: 79.03, 79(3), 79.04, 79(4), 79(2), 122 (UK). For questions regarding your driving licence and required categories, please contact us: (+30) 6989 519291, or via email: info@yiotisrental.com
  • Restriction Codes on the licence (Category .12)
    Restriction codes 79.01, 79(1), 79.2, 79(2) = Only 3 wheels vehicles or Quad (max 45km/h). Restriction codes 79.03, 79(3), 79.04, 79(4) = 3 wheels vehicles. Restriction code 78 = Only Automatic transmission. Restriction code 104 = Exchange of an M category licence limited to driving 25km/h vehicles only. Restriction code 106 = Restricted to vehicles with Automatic transmissions. Restriction code 110 = limited to transporting persons with restricted mobility. Restriction code 122 = Basic moped training (max 25km/h). Restriction code 46 or 125 = Tricycles only (for licences issued before 29 June 2014). For questions regarding your driving licence and required categories, please contact us: (+30) 6989 519291, or via email: info@yiotisrental.com
  • No Licence Motorcycle (max 25km/h)
    Minimum age 18. Verify identity with ID Card or Passport. Helmet must be used when driving. For questions regarding your driving licence and required categories, please contact us: (+30) 6989 519291, or via email: info@yiotisrental.com
  • Helmet(s)
    It is obligated in Greece to wear a helmet when driving AM, A1, A2, and A category vehicle (and a No licence moped). It is obligated for both the driver and the passanger to wear a helmet. Fines for not wearing any helmet(s) are solely the rentees responbilaty to pay. There are No helmet obligation for riding Bicycles.
  • Services & Features Included in Price
    Unlimited Free Kilometers. There is no daily kilometer limit. All taxes included. Our prices are final including all taxes and services without hidden costs. 24 hours help assistance. We are available on a 24h basis for your service. Full comprehensive insurance. We provide the most competitive full insurance service on the market including: Fully comprehensive insurance, collision damage waver (c.d.w.) Full cover for Fire - Theft - Windows. 24 hours road assistance. We provide road service on 24h basis in cooperation with the largets road service insurance company in Greece. Vehicle replacement in case of breakdown. We replace your car or bike with a new one in case of damage or car accident. A second driver to the contract for free. No additional charge for the second driver. Airport - port - hotel service. We deliver/collect your vehicle, all over the island, to the destination of your choise (airport, port, hotel, etc) for free. A small charge is incurred for rental periods less than 1 week. We also offer delivery of the vehicle at any hotel in Crete. Special prices for many days rental. Our prices get lower for the move days. The longer you rent! the lower it gets! No extra charge for after midnight arrivals. You are not charged any extra cost in case your arrival at the delivery point (airports, ports) is after midnight. No extra charge on delays. You are not charged any extra cost in case of delayed arrival of your flight (or your ferry) at the place of delivery point. Free baby and child seats. We offer the highest security seats for babies and children. Free road map of Crete. We provide a free detailed road map of the island. Free airport parking at the car delivery. You are not charged the parking cost of the car when the delivery and return point is an airport (other competitors charge this cost to the customers). The Terms (and prices) can be changed at any time without notice.
  • Our Privacy Policy
    At yiotisrental.com, accessible from www.yiotisrental.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by yiotisrental.com and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. General Data Protection Regulation (GDPR) We are a Data Controller of your information. yiotisrental.com legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information: Yiotis Rental needs to perform a contract with you You have given Yiotis Rental permission to do so Processing your personal information is in Yiotis Rental legitimate interests Yiotis Rental needs to comply with the law Yiotis Rental will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights​ The right to access, update or to delete the information we have on you. The right of rectification. The right to object. The right of restriction. The right to data portability. The right to withdraw consent. Log Files yiotisrental.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information. Cookies and Web Beacons Like any other website, yiotisrental.com uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information. Google DoubleClick DART Cookie Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL: https://policies.google.com/technologies/ads" and https://policies.google.com/technologies/ads. Our Advertising Partners Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below. https://policies.google.com/technologies/ads Privacy Policies You may consult this list to find the Privacy Policy for each of the advertising partners of yiotisrental.com. Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on yiotisrental.com, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit. Note that yiotisrental.com has no access to or control over these cookies that are used by third-party advertisers. Third Party Privacy Policies yiotisrental.com's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. Children's Information Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. yiotisrental.com does not knowingly collect any Personal Identifiable Information from children under the age of 15. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records. Online Privacy Policy Only Our Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in yiotisrental.com. This policy is not applicable to any information collected offline or via channels other than this website. Consent By using our website, you hereby consent to our Privacy Policy and agree to its terms. Yiotis Car & Bike Rental / Yiotis Rental (.com) Licence: 104E81000083601 Editors: Roberto Baath, Manolis Christakis. This information have been edited 2021-03-20 Contact: info@yiotisrentacar.gr
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